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As the argument goes, if everyone knows everyone else’s pay level, patterns of discrimination will be broadcast, so pressure to remedy them will mount. How to make sure your ecosystem is ready for the newest technologies Struggling consumers are increasingly tapping—and tapping out—their credit. Do you know how this imperils your company? Starbucks turned coffee into an emotional experience and ordinary people into coffee connoisseurs for whom the steep $3-per-cup price seemed reasonable. Customer acquisition is one of the biggest challenges facing on-line companies today. Success requires a fresh approach to managing the marketing mix.

A company is a CAS nested in a business ecosystem, which is nested in the broad societal environment. Complexity therefore exists at multiple levels, not just within organizational boundaries; and at each level there is tension between what…

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